FAQ
What are the main ingredients in your products?
Our products are formulated with high-quality ingredients, selected for their skin-loving benefits. See each product description for more information about its specific ingredients.
Can I use your products if I have sensitive skin?
Our products are designed to be suitable for most skin types. However, if you have particularly sensitive skin, we recommend testing the product on a small area before full use.
What are the delivery times?
Delivery times depend on your location:
- France (including Monaco and Andorra) : standard delivery 1 to 2 working days.
- French overseas departments and territories: standard delivery from 2 to 6 working days
- Europe: these times may vary depending on the destination country between 3 and 7 working days.
- International: These delivery times may vary depending on the destination country, ranging from 7 to 15 business days. We recommend contacting our customer service team for more information on delivery times and applicable fees.
You will receive a confirmation email with a tracking number once your order has shipped.
How much does delivery cost?
Delivery costs payable by the customer are calculated based on the weight of your order and your delivery address.
You can view the details during checkout.
Can I change or cancel my order?
Once your order is placed, we strive to process it immediately for fast shipping. If you wish to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes after confirmation.
Can I return or exchange a product?
Please note that we do not offer returns or refunds.
However, we only offer exchanges for products that are defective or damaged upon delivery.
For more details, you can consult our return policy.
What payment methods are accepted?
We accept several payment methods:
- Credit cards: Visa, Mastercard
- Apple Pay
- Shop Pay