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Shipping Policy

At DERMI, we make it a point of honor to offer you a pleasant shopping experience, from ordering to receiving your products. Discover our delivery policy, designed to ensure that your treatments arrive safely and as quickly as possible, wherever you are.

1. Processing Times

All orders are prepared and shipped within 3 business days after payment confirmation.
Orders placed during weekends or public holidays will be processed on the next business day.

2. Delivery Zones and Fees

We currently ship to:

France : standard delivery 2 to 7 business days.
French Overseas Departments and Territories: standard delivery 2 to 7 business days
Europe: these times may vary depending on the destination country between 3 to 8 business days.
International: these times may vary depending on the destination country between 7 to 15 business days. We advise you to contact our customer service for more information on applicable times and fees.

These times are indicative and may vary depending on the socio-economic situation of the country.

Delivery fees are calculated based on the weight of your order and your delivery address. They will be displayed at checkout.

You will receive a confirmation email with a tracking number once your order has shipped.

3. Order Tracking

As soon as your order is shipped, you will receive an email containing:

The tracking number.
A link to track your package in real-time.

You can also track your order directly via your customer account on our website.

4. Delivery Issues

If you encounter a problem with your delivery, here are the steps to follow:

Delivery delay: Contact us if you have not received your package within the estimated time.
Damaged or lost package: Inform us immediately (within 48 hours of receipt) by providing evidence (photos of the damaged package).