Shipping Policy

At DERMI , we pride ourselves on providing you with a pleasant shopping experience, from the moment you place your order to receiving your products. Discover our delivery policy, designed to ensure your products arrive safely and quickly, wherever you are.

1. Processing Times

All orders are prepared and shipped within 3 business days. after confirmation of payment.
Orders placed during weekends or holidays will be processed the following business day.

2. Delivery areas and costs

We currently ship to:

France : standard delivery 2 to 7 working days.
Overseas territories: standard delivery 2 to 7 working days
Europe: these times may vary depending on the destination country between 3 and 8 working days.
International: These delivery times may vary depending on the destination country, from 7 to 15 business days. We recommend contacting our customer service for more information on delivery times and applicable fees.

These deadlines are given for information purposes only and may vary depending on the socio-economic situation of the country.

Shipping costs are calculated based on the weight of your order and your shipping address. They will be displayed at checkout.

You will receive a confirmation email with a tracking number once your order has shipped.

3. Order Tracking

As soon as your order is shipped, you will receive an email containing:

The tracking number.
A link to track your package in real time.

You can also track your order directly via your customer account on our website.

4. Delivery Problems

If you notice a problem with your delivery, here are the steps to follow:

Delay in delivery: Contact us if you have not received your package within the estimated time frame.
Damaged or lost package: Inform us immediately (within 48 hours of receipt) providing evidence (photos of the damaged package).