Refund Policy
At DERMI, your satisfaction is our priority.
1. Returns & Exchanges
You have 14 days from the receipt of your order to request a return or refund.
To be eligible for a return:
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The item must be unused, in perfect condition, and in its original packaging.
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Proof of purchase (invoice or receipt) must be provided.
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Certain products (customized, perishable, or hygienic) are not eligible for return.
2. Exchange Procedure
If you have received a defective product:
- Contact our customer service at contact@dermi.fr within 7 days of receiving your order, providing us with your order number, a photo of the defective product, and a description of the problem.
- Once your request is approved, we will provide you with a return label or the necessary instructions.
3. Assistance
For any questions or clarifications, please contact our customer service:
- Email: commande@dermi.fr
We are committed to providing you with quality service and resolving your issues as quickly as possible.
Thank you for trusting us!
The DERMI Team